Kevin J. Duggan – The Office That Grows Your Business

The Office That Grows Your Business is an easy-to-read story that teaches office professionals in any field including the service industries, hospital administration, insurance, finance, banking, and manufacturing the step-by-step methodology needed to transform their office to achieve Operational Excellence. The end result is a company that leverages its office to drive business growth.

Written as a practical guide, this book explains:

1. How to create an office that operates without management
2. How to establish the true output of your business processes
3. How to create end-to-end flow in the office
4. How to create business process flow that “self-heals”
5. How to tell if your office is on time
6. How to create an office that will grow your business   źródło opisu: Institute for Operational Excellence, 2009 źródło okładki: http://www.instituteopex.org